Shipping Policy

At 3G Heirloom Nursery, we take special care when preparing and packaging every live plant for its journey to your home. Because we ship living plants, our shipping process is designed to help minimize time in transit and protect your seedlings along the way.

Processing Time

Orders are typically processed and prepared for shipment within 1-5 business days. During periods of high order volume, processing times may vary slightly.

We may adjust the shipment date when necessary to help prevent live plants from sitting in carrier facilities over weekends or holidays.

Shipping Rates & Delivery

Shipping rates are calculated at checkout based on your order and delivery location. Estimated delivery dates shown at checkout are provided by the shipping carrier and are estimates, not guaranteed delivery dates.

Once an order has been transferred to the shipping carrier, transit times, routing, weather delays, and other carrier-related circumstances are outside of our direct control.

Live Plant Shipping

Every plant is carefully inspected before shipment and securely packaged to help protect the plant, stem, roots, and growing medium during transit.

Please remember that live plants may experience temporary stress during shipping. Mild wilting, drooping, soil displacement, or minor leaf damage can occur during transit and does not necessarily mean the plant is unhealthy. Most healthy seedlings recover after being unpacked, watered as needed, and gradually introduced to their new growing environment.

Problems With Your Delivery

We want you to be happy with the plants you receive. If your order arrives with significant damage or you have concerns about the condition of your plants, please contact us within 24 hours of delivery.

Please include:

• Your order number

• A brief description of the issue

• Clear photographs of the plant(s) and packaging as they arrived

Please do not discard the plants or packaging before contacting us, as photographs may be required for us to evaluate shipping damage.

When appropriate, we will work with you toward a resolution, which may include plant care guidance, replacement of qualifying damaged plants, or another appropriate solution.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an error.

Once an order has shipped, we cannot guarantee that an address can be changed or redirected. We are not responsible for delivery problems, additional shipping charges, or plant loss resulting from an incorrect or incomplete address supplied at checkout.

Weather & Shipping Delays

Live plants are sensitive to extreme temperatures. We may delay shipment when severe weather or other conditions could significantly affect the safety of your plants.

Carrier delays caused by weather, service interruptions, holidays, or other circumstances may occasionally occur. We appreciate your understanding when circumstances outside of our control affect delivery.

After Your Plants Arrive

Please open your package promptly upon delivery. Remove your plants from their shipping materials and allow them time to acclimate before immediately exposing them to intense sunlight, extreme temperatures, or other stressful conditions.

Your seedlings have traveled quite a way to reach you—give them a little time to settle into their new home.